Política de reembolso

While we take every precaution to ensure your order arrives safely, unexpected transit damage can occasionally occur. Should your item arrive compromised, we will gladly arrange a replacement. Please notify us within 7 days of delivery and include a clear photograph of the damage so we can resolve the issue promptly.

If you received an incorrect item, kindly let us know within 7 days of delivery so we can correct your order.

We accept returns for a full refund (excluding original shipping and handling fees) on all unused candles in their original packaging within 7 days of delivery. Due to the nature of our products, we are unable to accept returns or issue refunds for candles that have been lit or used.

For assistance, please contact us at hello@piedalu.com. We typically respond within 24 hours.